All returns are accepted at the discretion of TC Office Furniture and under certain circumstances we reserve the right to refuse returns. We reserve the right to charge for returned goods that have been ordered in error or are no longer required.
Any goods that have been made to order cannot be returned, it is unlikely that these goods could be resold to another customer, or if a buyer could be found, the goods would have to be resold at a greatly reduced price. Made to order items can only be cancelled within 24 hours and will be subject to a 25% cancellation fee if production of the goods has not started.
It is the customers’ responsibility to check that the goods ordered fit into the required space/position, can fit into the premises they are to be located in, including that the goods can fit into lifts, up stairways, through doors and corridors etc. TC office furniture will not accept responsibility for goods ordered being returned for any of these reasons, unless we agree in writing.
In some circumstances TC office furniture will alter/ replace goods to ensure they fit, but again, bespoke & made to order items cannot be returned, only altered or replaced, this can often incur extra cost to the client unless TC office furniture are at fault, then we would rectify the problem free of charge, but would not accept the goods being returned. It is the buyers’ responsibility to check colours and finish’s of products and not rely on computer images, if unsure please ask a representative for colour & finish swatch’s, we can send you these by post. TC office furniture will not accept goods being returned if the buyer decides the colour or finish is not suitable.
Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit note (no refunds given).
To be eligible for a return, your item will have to be damaged or defective.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
* Any item is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
All products are covered by a minimum 12 month manufacturer’s warranty. We reserve the right to repair or replace faulty goods at our discretion. Goods subjected to fair wear and tear are not covered. Goods that have been tampered with or subjected to inappropriate use are not covered. TC office furniture accepts no liability for any consequential loss, damage, cost or expense occurred whatsoever which arise out of the use of goods supplied by us.
Any goods replaced due to supposed fault that are in fact ok, will be subject to charges incurred for replacement goods, if we replace goods that are deemed to be ok will incur replacement charges. Interest at the rate of 2% (2 per cent) per month will be charged on all overdue payments where a third party has to be instructed to recover payment, all reasonable third party and company costs and expenses incurred are payable by the buyer in addition to the costs of any court and enforcement fees. The company shall be entitled at any time to repossess goods where payment has not been made and to enter the buyer’s premises to collect such goods.
No Warranty is given on second hand furniture, although we guarantee that every item of furniture that is sent out has been tested and confirmed for use. All precautions are taken when sending the used stock out, but in some cases the furniture may become damaged in transit. If the stock arrives damaged to a point where you do not want it please reject the delivery and ask the driver or yourself to call us immediately to arrange a refund so it can be brought back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note.
If you are approved, then your credit note will be processed, and added to your account for you to offset against future purchases.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TCOF@outlook.com.
Any cancellations made prior to the day of delivery will result in a full refund including delivery fee.
Any cancellations made on the day of delivery will result in a refund excluding the delivery fee.
Any cancellations made after the goods have been shipped, will result in no refund whatsoever.
To return your product, you should email TCOF@outlook.com for instructions.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items worth over £500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.